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FrontRange Provides Improved Unified Endpoint Management with Release of HEAT DSM 2014.1

FrontRange, the Hybrid Service Management software company, announced today the availability of technology in support of a strategic initiative known as Unified Endpoint Management (UEM) that fully integrates comprehensive client management services with enterprise mobility management (EMM) best practices, all from a single, centralized platform.

FrontRange is delivering its first UEM solution via its HEAT Desktop and Server Management (DSM) 2014.1 release that enables service desks to manage mobile, desktop and server devices alike through a centralized management console that provides greater efficiency, reduced complexity and more responsive service to end users. This is in stark contrast to siloed mobile device management point products that operate independently, unlike integrated client management platforms like HEAT.

“A common misconception among enterprise IT managers is the belief that smartphones and tablets require completely separate management processes from desktop and laptop PCs,” said Steve Brasen [Managing Research Director - Systems Management] with Enterprise Management Associates. “In truth, the same enterprise requirements for maintaining security, productivity, and availability of applications, data, and services are just as applicable to both endpoint types. In fact, the differences between the device types are rapidly diminishing. This evolution of user devices speaks directly to the core precept of unified endpoint management – that the endpoint really doesn’t matter.”

HEAT DSM 2014.1 delivers a UEM solution suite that provides fully integrated support for managing mobile, PC and virtual devices throughout their entire lifecycle, from initial deployment to retirement. On-premise and cloud deployment options are readily available, giving enterprises the freedom to choose a UEM solution that best fits their requirements.

HEAT DSM 2041.1 Up Close

As a UEM solution suite, HEAT DSM 2014.1 provides a centralized management console that present real-time views, reports and alarms on a variety of endpoint devices, including iOS, Android, BlackBerry and Windows desktop and mobile platforms.

All endpoints used to access business IT resources are automatically detected, and detailed configuration information is collected and stored in a centralized data repository.

HEAT’s Client Management functionality in DSM 2014.1 delivers a wide range of security and compliance capabilities that include policy enforcement, malware protection, lock and wipe features, location detection, data access management and memory encryption. In addition, problem and incident management capabilities are delivered through remote access to supported devices as well as backups for disaster recovery.

“Clearly, the traditional management practices of individual endpoint provisioning, administration and lockdown are no longer sustainable in a multi-device world,” said Udo Waibel, CTO with FrontRange. “To successfully empower a mobile workforce, new concepts in endpoint management must be adopted that deliver secure and reliable IT resources from a centralized management platform to all devices employed for business purposes.”

What’s New in DSM 2014.1

HEAT DSM 2014.1, which is generally available, features a number of significant enhancements that augment its UEM capabilities. These include:

Advanced Patch Management: patches can now be automatically downloaded and assigned based on roll-out rules, customized templates for new patch packages, and/or by vendor or product.

Enhanced Remote Control: provides faster terminal sessions through proxies for non-Internet connected clients.

MDM Integration with DSM Console: provides automatic MDM-to-DSM synchronization of organizations, devices, users, device and user groups and corresponding group memberships.

Improved DSM Web Console: more easily create, move and/or delete devices, users and groups and modify all properties that are not write-protected.

Citrix Support: Citrix XenApp 6.5, 7 and 7.5 platform support is now provided.

HEAT DSM 2014.1 is available in English, German, French, Spanish and Portuguese.

About FrontRange

FrontRange is a leading provider of Hybrid Service Management software solutions for organizations of all sizes. With its suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for more than 15,000 leading organizations across IT, HR, Facilities, Finance, Customer Service, and other enterprise functions. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif., and can be found at

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